'Raising standards, putting people first' CQC strategy
The Care Quality Commission (CQC) published its 3-year strategy, setting out some significant changes to the way it worked. The main changes outlined in the strategy included:
- the appointment of a chief inspector of hospitals; chief inspector of social care and support; and plans to consider the appointment of a chief inspector for primary and integrated care
- changing the way inspections were conducted by requiring inspectors to ask the following five questions about health and care services:
- are they safe?
- are they effective?
- are they caring?
- are they well led?
- are they responsive to people's needs?
- the development of fundamental standards of care that would encompass the five questions above
- setting out what people should have a right to expect from services by publishing clearer information on the performance of care services for people to access and understand
- introducing a rigorous test for providers applying to register to provide care services.
Care Quality Commission.
Raising standards, putting people first - our strategy for 2013 to 2016.
Care Quality Commission; 2013.