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'Raising standards, putting people first' CQC strategy

The Care Quality Commission (CQC) published its 3-year strategy, setting out some significant changes to the way it worked. The main changes outlined in the strategy included:

  • the appointment of a chief inspector of hospitals; chief inspector of social care and support; and plans to consider the appointment of a chief inspector for primary and integrated care
  • changing the way inspections were conducted by requiring inspectors to ask the following five questions about health and care services:
    • are they safe?
    • are they effective?
    • are they caring?
    • are they well led?
    • are they responsive to people's needs?
  • the development of fundamental standards of care that would encompass the five questions above
  • setting out what people should have a right to expect from services by publishing clearer information on the performance of care services for people to access and understand
  • introducing a rigorous test for providers applying to register to provide care services.

Care Quality Commission.
Raising standards, putting people first - our strategy for 2013 to 2016.
Care Quality Commission; 2013.